General Terms & Conditions

Effective Date: 26/05/2025

Welcome to kerapot.com ("Website"). These Terms and Conditions ("Terms") govern your access to and use of our Website, including the purchase of our products such as Homemade Pickles, Spices, Premium Tea & Coffee, Kondattam & Vattals, Homemade Chutney Powder, Pure Baby Foods, Homemade Banana Products, Ayurvedic Herbs, Jackfruit Products, Dry Fruits and Nuts, and Homemade Snacks.

By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. Use of the Website

• You must be at least 18 years of age or accessing the site under the supervision of a parent or guardian.

• You agree not to misuse our Website for any unlawful purpose or to violate any applicable laws or regulations.

2. Product Information

• We strive to ensure that all product descriptions, images, and pricing are accurate and up-to-date. However, we do not guarantee that all information is error-free.

• Products are handmade and natural; slight variations in appearance or flavor may occur.

3. Orders and Payment

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order at our sole discretion.
• Payments must be made through the available secure payment gateways. We do not store any of your payment information.

4. Shipping and Delivery

• We deliver to most locations within India. Delivery timeframes are estimates and may vary based on your location.
• Any shipping delays or issues will be communicated promptly via email or phone.

5. Returns and Refunds

• Due to the perishable and consumable nature of our products, we do not accept returns.
• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photographic evidence, and we will arrange a replacement or refund as applicable.

6. Intellectual Property

• All content on this Website—including images, text, graphics, logos, and design—is the property of Kerapot or its content suppliers and is protected by copyright laws.
• You may not reproduce, distribute, or otherwise use any content without our express written permission.

7. User Conduct
You agree not to:

• Post or transmit any material that is abusive, defamatory, obscene, or otherwise objectionable.
• Attempt to interfere with the Website's functionality or security.

8. Limitation of Liability

• We make no warranties or representations about the accuracy or completeness of the content on this Website.
• In no event shall Kerapot, its owners, or affiliates be liable for any direct, indirect, or incidental damages arising from the use or inability to use our Website or products.

9. Privacy Policy

• Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Kottayam, India.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@kerapot.com

Phone: 9847 865 233

Address: 222/B, Pulipuram Kunnel, Thiruvanchoor PO, Kottayam, Kerala, India. Pin - 686019.