Effective Date: 26/05/2025

At Kerapot.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide better service, fulfill orders, and improve your shopping experience. The types of data we may collect include:

Personal Information

• Name
• Phone number
• Email address
• Billing and shipping address
• Payment information (via secure third-party gateways)

Technical & Usage Data

• IP address
• Browser type and version
• Device information
• Pages you visit, time spent, and referring URLs

Cookies

We use cookies and similar tracking technologies to enhance your experience, remember preferences, and provide relevant offers. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Send you order confirmations and updates
• Respond to your inquiries or customer support requests
• Improve website performance and user experience
• Send you promotional emails (only if you opt-in)
• Prevent fraudulent transactions and ensure website security

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties only when necessary, such as:

• Payment gateways for secure transaction processing
• Shipping partners for delivering your order
• Analytics providers for website performance improvements
• Legal authorities when required to comply with applicable laws or regulations

4. Data Security

We take your data security seriously and implement industry-standard measures to protect your information from unauthorized access, alteration, or disclosure.

• All transactions are encrypted via SSL (Secure Socket Layer) technology.
• We never store your credit/debit card or net banking information on our servers.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt-out of marketing communications at any time

To exercise your rights, please contact us at support@kerapot.com.

6. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Unused customer data may be anonymized or securely deleted after a reasonable period.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

8. Children's Privacy

Our products are not marketed directly to children under the age of 13. We do not knowingly collect personal data from children without parental consent.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out:

Email: support@kerapot.com

Phone: +91 9847 865 233

Address: 222/B, Pulipuram Kunnel, Thiruvanchoor PO, Kottayam, Kerala, India. Pin - 686019.